FAQs

How are shipping costs calculated?

Shipping costs are calculated based on shipping method (air, sea or land) and product weight / volume. Different shipping companies have different rates, so it’s best to check and compare which is most affordable and economical. For more details on how shipping costs are calculated, please contact us directly.

What is Buyer Protection?

Buyer Protection is a set of guarantees that enables buyers to shop with confidence on our website.

You are protected when:

  • The item you ordered did not arrive within the time promised by the seller.
  • The item you received was not as described.
  • The item you received that was assured to be genuine was fake.
IS IT SAFE TO MAKE A PURCHASE ON YOUR STORE?

Yes, you have absolutely nothing to worry about. Our checkout process is completely safe. With SSL Encypted Secure checkouts you can safely checkout using your Credit Card, Debit or PayPal.

IS IT SAFE TO MAKE A PURCHASE ON YOUR STORE?

No they don't. In some cases, products from outside of your home country require additional taxes, such as import taxes and customs, to be paid. This depends on the product and destination country. Also, domestic taxes may apply in different scenarios. Any and all such taxes will be under the responsibility of the customer only, and NewbornQueen will not be held responsible for these. 

DO YOU SHIP TO COUNTRIES OUTSIDE OF THE UNITED STATES AS WELL?

Yes we do. We ship to most countries around the world. 

 

AT WHICH POINTS DO YOU COLLECT MY PERSONAL DATA AND WHAT IS IT USED FOR?

The personal data we collect from you is by consent only. At no point do we collect any information about you which you do not agree to give. Personal data is being collected at the following instances, after your consent to give it to us:

 

Email opt-ins: Throughout your visit to our store you may encounter pop-up which enable you to enter your email in order to subscribe to our newletter and/or receive a discount. Only your email is collected, and it is used for these puporses only, and is not at any point forwarded to a third party.

 

Order details: While placing an order you will be required to enter your address and email. You may also enter your phone number, but that is optional. This data is used for shipping the items you purchased directly to you, and sending you via email (and/or SMS if you entered your phone number) order confirmation emails and shipping confirmation emails with tracking numbers. Your email address is not forwarded to any third party at any point. Your name and shipping address are forwarded to the courier for the purpose of delivering your goods only.

 

Newsletter subscription: When entering your email while placing an order, your email is entered into our mailing list so that we may send you future discounts and offers. Should you prefer not to be entered into our mailing list you can uncheck the "subscribe" box, or unsubscribe to the newsletter at any time via the "unsubscribe" link, placed at the bottom of every newsletter.

 

NOTE: any payment data, such as credit card number, is not collected by us, but rather by a third party payment gateway (Paypal or Credit Card), which complies with all privacy and security regulations. We are not exposed to, or hold, any of your payment data.

 

By using our website, you (the visitor) agree to allow third parties to process your IP address, in order to determine your location for the purpose of currency conversion. You also agree to have that currency stored in a session cookie in your browser (a temporary cookie which gets automatically removed when you close your browser). We do this in order for the selected currency to remain selected and consistent when browsing our website so that the prices can convert to your (the visitor) local currency.